Business terms


The customer (hereinafter also referred to as “you”) is subject to the terms and conditions of inventlab LLC (hereinafter also referred to as “we” or “us”). All business activities are subject to these terms and conditions, with the exception of special written agreements that contradict the provisions set out below.


In general, orders must be received in writing. For small projects, and where a contract exists, orders may also be placed verbally, in person or by telephone.

Cancellation of orders, product returns

inventlab LLC reserves the right to refuse orders without giving any reason. Orders already started can also be interrupted or prematurely terminated if the customer does not complete the order or fails to meet his or her obligations. If the contract order is interrupted or terminated upon the customer’s request, the customer will be invoiced for goods and services rendered up to that point in time.

Refund Policy

Refunds are generally not accepted. inventlab LLC decides about the aceptance of refunds, depending on the product type. In all cases, inventlab LLC decides about the aceptance of a refund. A return without an agreement is never accepted and authorizes not for a refund. 

Send your inquiry for a refund before your order by contact form.


In spite of our commitment to timely delivery, supply problems caused by third parties may arise, resulting in the postponement of the agreed delivery date. Delivery delays may also occur if the customer does not provide delivery information on time.


Usually applies to hardware for a period of 12 months (1 year). The warranty also states that the hardware is to be provided to us by the customer (bring-in warranty). Warranty processing at your site is, therefore, a service from our side and will be invoiced accordingly. Software products, data and services are not covered by warranty. This means that there is no guarantee applied to software and configuration problems or incorrect handling by the customer.

Other warranty terms and conditions are clearly stated on offers, quotations and invoices. In special cases and at its own discretion, inventlab LLC may provide a service free of charge.

System boundary

When preparing project offers, the agreed scope includes only the obvious benefits to the offer. Furthermore, services arising due to reasons caused by the customer or third parties will be invoiced.

The customer is responsible for all necessary additional components and their functionality. These can be maintained or repaired by us or third parties at an additional cost.


inventlab LLC was prepared with the utmost care and modern infrastructure. Claims for damage caused by the customer arising from misuse, mishandling or faulty operation as a result of insufficient familiarity with the product will be rejected. inventlab LLC is not liable for the incompatibility of goods provided to us if inventlab LLC were not given sufficient information by the customer to establish incompatibility. We would like to draw particular attention at this point to possible data loss.

It is the customer’s sole responsibility to back up important data at reasonable intervals. Since data loss is possible at any time, a reliable backup medium should always be available.

Price / VAT / Customs

Price changes and all rights reserved clause. Unless otherwise stated, prices are prices exclude VAT.

In Switzerland, VAT is charged directly by inventlab LLC. For deliveries abroad, inventlab LLC only offset goods, packaging and shipping. Customs duties and value added tax for deliveries abroad are charged by the delivery service.

Terms of payment

inventlab LLC general terms of supply in Switzerland and abroad is invoice against prepayment. In both cases, payment is due within 10 days. inventlab LLC also reserves the right to deliver to Swiss customers against prepayment.

Place of jurisdiction

Jurisdiction is Balsthal (Switzerland, Canton of Solothurn).

inventlab®, CHYPSOTECH®,®, ATX UPSU®, 20W UPSU®, MIL UPSU®, PC104 UPSU®, Das Zuhause der Technik.® and ercotima® are registered trademarks of inventlab LLC, all other brand names, trademarks and registered trademarks are property of their respective owners.